Payment Terms We accept payment by Visa, Mastercard, Delta, Switch, JCB, Personal Cheque (Please allow up to 7 days for personal and business cheques to clear.), Bankers Transfer/Draft, or cash. Please telephone 08445 445 454 for further information. Payment is required with confirmation of your order. We do not offer a sale or return facility. Delivery Most orders will be despatched on the day of order. When you have placed your order, you will be contacted by a member of our team to give you a delivery date and discuss any requirements you may have. In the event an item is out of stock we will contact you to advise of a new delivery date, or an alternative where applicable. Any alternatives will be of the same or higher value and will be matched as closely as possible to the effects you have requested. Please note, we will never charge your card if the goods are not available to be shipped. We deliver anywhere in Mainland UK using our specialist hazardous goods courier. Due to the cost of using a specialist explosives courier, we need to charge a nominal £20 delivery fee for all orders under £500. A surcharge may be applied if a delivery is refused or cannot be completed. The order will not be left without a valid signature and can only be signed for by someone over the age of 18. Deliveries will not be left with anyone under the age of 18. Identification may be requested. Please try to order in plenty of time before your event however express delivery can be arranged upon request. You are also welcome to collect your fireworks from either of our showrooms in Lancaster or Carlisle, which are open seven days a week. Sorry but for security reasons it is NOT possible for you to collect from the courier depot - the goods must be delivered to the address you specify. UK mainland addresses only. Claims for shortages must be made within seven days of receipt of your goods. Please check all packages carefully and only sign for the number you receive. Do not wait until the day of your display before checking the contents. Goods Goods are not sold on a trial basis and all goods are offered for sale subject to being unsold at time of purchase. In the event of non-availability of goods we will contact you to arrange alternatives or cancellation where applicable. Any alternatives will be of the same or higher value and will be matched as closely as possible to the effects you have requested.All prices quoted include VAT at the current rate of 17.5%. All goods remain the property of Firework Factory until paid for in full. Prices and manufacturers specifications subject to change without notice. All fireworks conform to British Standards BS7114 Part:2 1988 and are supplied on the condition they will be used in accordance with the manufacturers instructions supplied. Privacy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We do not pass on ANY customer"s personal details to any other company or organisation for any reason. We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us. If you wish to be removed from the list simply reply to it with "unsubscribe" in the subject. The type of information we will collect about you includes: your name, address, phone number, email address, credit/debit card details. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. Purchasers must be eighteen years of age or over. It is illegal to sell adult fireworks to anyone under 18. It is illegal for anyone under 18 to possess fireworks in a public place.